Challenge
The Mining Remediation Authority, operating in a complex, multi-partner environment, lacked a unified approach to community and stakeholder engagement.
This resulted in:
- unclear and inconsistent engagement processes across internal teams
- difficulty aligning messaging across stakeholders and partners
- inefficiencies in project delivery owing to confusing planning workflows.
The client needed a scalable, practical framework to support consistent engagement across projects and departments.
Approach
Copper developed and implemented a comprehensive strategy to professionalise and align engagement activity across the organisation.
This work included:
- delivering a series of diagnostic and solution-focused workshops with internal teams
- developing a “Gold Standard Playbook” to embed consistent, best-in-class engagement practices
- rolling out a workforce training programme to onboard teams and standardise processes
- providing strategic advice on engagement planning, messaging alignment and stakeholder coordination.
Value delivered
- Established clear and consistent engagement practices across complex projects
- Enhanced internal workflows, enabling more efficient planning and delivery
- Improved stakeholder coordination, helping the authority better align with delivery partners
- Created a long-term training and development platform, positioning the client for continued improvement and best-practice delivery
- Ongoing support is now expanding the guidance to further increase effectiveness and scalability